Refund & Cancellation Policy
This policy explains when you can get your money back, how refunds are paid, and why there is never anything to cancel.
Try the Free plan first: it has every feature except instant replay.
Zenn comes with a 7-day refund if Kagami does not work for you.
Founders 100 is non-refundable, as agreed at checkout.
Try before you buy
The Free plan has every feature except instant replay, so you can check that Kagami works with your devices before paying anything.
Zenn: 7-day refund
If Kagami does not work for you, ask for a full refund within 7 days of a new Zenn purchase, from your dashboard (Orders → Need help?) or by email to [email protected]. We reply within 2 working days.
No recurring charges
Kagami never charges subscriptions or recurring fees. Zenn (1 year) and Founders 100 (18 months) are single one-time payments that simply end at the close of their period, so there is nothing to cancel and your payment method is never charged again automatically.
Founders 100
Founders 100 is non-refundable, as agreed at checkout. If all 100 places are taken before your payment completes, you are refunded in full automatically.
How refunds are paid
Approved refunds go back to the original payment method within 5–7 working days, depending on your bank. Duplicate or failed payments are refunded automatically.
After a refund
The plan ends on all computers, and any referral months or partner commissions from that order are reversed.
Contact and grievances
Kagami is developed by Jod in India. The registered operator, postal address and other legal details are on our business information page.
- Support: [email protected]
- Privacy requests: [email protected]
- Grievance officer (India's Consumer Protection and IT Rules): [email protected]. We acknowledge every complaint within 48 hours and resolve it within one month.